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Substitution Policy

COVID-19 SUBSTITUTION POLICY:

FlowerShopping.com remains dedicated to servicing your floral needs as we navigate through unprecedented challenges resulting from the worldwide pandemic. Now, more than ever, we believe it is a critical time to succeed in our mission to help you send your thoughts and well wishes to your friends and loved ones. To better aid our valued customers in this mission, we may at times need to substitute floral components with the freshest blooms locally available to ensure a timely delivery. Should substitutions be necessary due to limited availability of product variety, designers will use their floral expertise to ensure that your arrangements are of equal or greater value with the freshest available product in the area.

Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers or plants in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers or plants of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower or plant arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color/flower or type of plant.