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Substitution Policy

Valentine’s Day Substitution Policy
Due to the extremely high volume of orders during Valentine’s Day we strongly suggest that you do not specify “No Substitutions” when placing your order.  If you do specify “No Substitutions” and we are unable to get the product exactly as pictured, there is a possibility that your order will not be delivered in time for Valentine’s Day.

 

Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain containers, flowers or plants in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using a container, flowers or plants of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower or plant arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color/flower or type of plant.